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Terms and Conditions

General conditions

The prices include the use of the Spa, reserved parking, numerous scheduled experiences, Wi-Fi and ski & bike depots with private locker.
The following are excluded: drinks bar and restaurant, tourist tax (€2.00 per day per person) and other extras not mentioned here.

Families and Children

You won't find any entertainment or childcare here: our idea of a family hotel is a holiday enjoyed together with the people we love, surrounded by nature and with the enthusiasm of experiencing something new every day, together.

Price and payments

The guest accepts that the price is variable and subject to availability limits: it is based on the average occupancy level of the hotel and/or the advance booking compared to the date of the stay.
A deposit is usually requested to hold the reservation, in any case the balance of the stay must be paid by the day of departure. 


"Ghesc’ de ciasa" Loyalty Award
Catinaccio Friend Ghesc de ciasa
To thank our most loyal guests, who have the Dolomites in their hearts,
guests who have stayed at the Hotel Catinaccio at least once, for a minimum period of 4 nights, will receive a discount.


During the year, special events and offers are organised. Usually, these are intended for those who are joining us on a sustainable trip, for those taking long stays, for those enjoying midweek stays and for those who are joining us during quieter periods. Convenience and relaxation go hand in hand. Visit the offers page to find the most suitable period for you.


Lunch: à la carte menu
Dinner: included in half board

Arrival and departure

Check-in after 2:00 pm
Check-out before 10:30 am


The reservation is considered binding upon receipt of a deposit of 30% of the total expense by credit card (Visa or Mastercard, providing us with the number and expiration date) or bank transfer.
Correspondent bank: Cassa Rurale di Fiemme
Iban: IT88W 08065 35780 000308261113
swift  RZSBIT21810

Cancellation conditions

This is a situation that we hope won't occur, because we look forward to welcoming you to our hotel in Val di Fassa!
However, we would like to explain our internal rules in the event of a request to cancel your reservation:

  • Free cancellation up to 30 days beforehand
  • From 30 days: 30% of the total amount
  • From 7 days: 50% of the total amount
  • From 1 day, changes or cancellations: 100% reservation

For the non-refundable rate, for late arrival, early departure or no-show, payment of the entire booked stay is required.
The balance of the holiday can be paid in advance, and in any case, must be paid by the day of departure.
If you are interested in a travel cancellation policy, we recommend: Care4uhotel


While we love our little 4-legged friends, our hotel is not equipped to accommodate pets, we hope you understand.