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Terms and Conditions

General conditions

The prices include the use of the Spa, reserved parking, numerous scheduled experiences, Wi-Fi and ski & bike depots with private locker.
The following are excluded: drinks bar and restaurant, tourist tax (€2.00 per day per person) and other extras not mentioned here.

Families and Children

You won't find any entertainment or childcare here: our idea of a family hotel is a holiday enjoyed together with the people we love, surrounded by nature and with the enthusiasm of experiencing something new every day, together.

Price and payments

The guest accepts that the price is variable and subject to availability limits: it is based on the average occupancy level of the hotel and/or the advance booking compared to the date of the stay.
A deposit is usually requested to hold the reservation, in any case the balance of the stay must be paid by the day of departure. 

Reductions

"Ghesc’ de ciasa" Loyalty Award
Catinaccio Friend Ghesc de ciasa
To thank our most loyal guests, who have the Dolomites in their hearts,
guests who have stayed at the Hotel Catinaccio at least once, for a minimum period of 4 nights, will receive a discount.

Deals

During the year, special events and offers are organised. Usually, these are intended for those who are joining us on a sustainable trip, for those taking long stays, for those enjoying midweek stays and for those who are joining us during quieter periods. Convenience and relaxation go hand in hand. Visit the offers page to find the most suitable period for you.

Surcharges

Lunch: à la carte menu
Dinner: included in half board

Arrival and departure
rooms in the hotel

Check-in after 2 p.m.
Check-out by 10.30 a.m.

apartments A. Paolo Apartments

Check-in after 4 p.m.
Check-out by 9 a.m.

Reservation

The reservation is considered binding upon receipt of a deposit of 30% of the total expense by credit card (Visa or Mastercard, providing us with the number and expiration date) or bank transfer.
Account holder: ALBERGO CATINACCIO
Correspondent bank: Cassa Rurale di Fiemme
Iban: IT88W 08065 35780 000308261113
swift  RZSBIT21810

Cancellation conditions

This is a situation that we hope won't occur, because we look forward to welcoming you to our hotel in Val di Fassa!
However, we would like to explain our internal rules in the event of a request to cancel your reservation:

  • Free cancellation up to 30 days beforehand
  • From 30 days: 30% of the total amount
  • From 7 days: 50% of the total amount
  • From 1 day, changes or cancellations: 100% reservation

For the non-refundable rate, for late arrival, early departure or no-show, payment of the entire booked stay is required.
The balance of the holiday can be paid in advance, and in any case, must be paid by the day of departure.
If you are interested in a travel cancellation policy, we recommend: Care4uhotel

Pets

While we love our little 4-legged friends, our hotel is not equipped to accommodate pets, we hope you understand.

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Accessibility
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Accessibility Information

Together with our selected providers, we are committed to ensuring that our services are accessible to people with disabilities. We devote significant resources to ensure that our website and room booking pages are easier to use and more accessible for individuals with disabilities, based on the strong belief that everyone has the right to live with dignity, equality, comfort, and independence.

Along with our partners, we continuously strive to improve the accessibility of our website and the pages for booking rooms and/or purchasing additional products and services related to the stay. We firmly believe it is our collective moral obligation to allow seamless, accessible, and unhindered use, even for those of us with disabilities.

In our ongoing efforts to improve and consistently address accessibility issues, we regularly scan all web pages using accessibility scanners provided by third-party commercial partners to identify and fix any potential accessibility barriers on our site. Despite our efforts to make all our web pages and content fully accessible, some content may not yet have been fully adapted to the strictest accessibility standards. This may be due to not having yet found or implemented the most appropriate technological solution.

Compliance Status

This website and the room booking pages are partially compliant with the technical standard for websites and mobile applications UNI CEI EN 301549, and with the “AA” accessibility level required by the Web Content Accessibility Guidelines (WCAG) 2.1.
In particular, the compliance level of this website is constantly monitored through the tools provided by:
https://mauve.isti.cnr.it/
https://pagespeed.web.dev/

Non-accessible Content

Despite our efforts to ensure the accessibility of the website and booking pages, we are aware of some limitations we are working to resolve. Below is a description of the known limitations. Please contact us if you encounter an issue not listed below.

  • Image text alternatives: Some images do not have meaningful text alternatives for users.
  • Reading order: Due to the modular structure of some pages, the reading order of elements may not match their visual order.
  • Focus contrast: In some cases, when elements receive focus, there may be insufficient contrast between text color and background.
  • Keyboard operability: Some components cannot be operated using only a keyboard.
  • Animated content: Some pages contain animated content that cannot be paused or hidden.
  • Focus visibility: In some pages, the element with active focus is not visually identifiable.
  • Language accessibility: Some elements display text or accessible names only in certain languages.
  • Assistive technology: Assistive technologies may not always correctly announce messages.

Last Updated

This page on accessibility was last updated on June 25, 2025.